Frequently Asked Questions

Everything you need to know about your HATCH experience.

What is the HATCH shipping policy?

We offer standard ground shipping on all domestic orders, with expedited options available at checkout. Most orders are processed within 1-2 business days.

How do I return or exchange an item?

We accept returns for unwashed, unworn items with original tags within 30 days of purchase. Use our online portal to generate a prepaid return label.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through Afterpay.

How do I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.

How can I ensure I choose the right size?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.